Refunds can be given to customers and a refund receipt can be made available to the customer as proof that a refund has been received.

1. From the Menu bar, select Purchase history.

   

2. A list of all purchases will be displayed, each purchase has a receipt with a unique code sorted according to the recent date.

   

3. Select the receipt to be refunded.

4. The receipt information is displayed showing the products the customer purchased, the time of purchase, and the method of payment.

   

5. At the bottom of the screen, select Refund at the bottom of the screen.

6. A full or partial refund can be made depending on the situation by selecting either Full or Partial.

   Note: For a partial refund, refunds for individual products can be made by selecting the circle just before the product.

   

7. A refund can be made through the payment method the customer initially used in paying for the product or order. By default, the only refund type is the payment method the customer used.

8. Check the refund type box.

9. Fill in the customer’s information: Name, Phone number, and reasons for refunds.

10. The total amount to be refunded will be indicated at the bottom-right corner of the screen

11. Select CONFIRM.

12. A pop-up window will be displayed asking the user to confirm that the specific amount is to be refunded.

    

13. If the user is certain that the amount is correct or the action is right then the user can tap on CONFIRM.

14. If the user needs to edit the refund or cancel the action, the user needs to tap on CANCEL.

15. Users can also print the receipt of a refund, by selecting Print refund receipt.

    

TIPS:

• For a Partial refund, select only the product that is to be refunded, by tapping on the circle icon beside the product.
• In the customer info section, it is compulsory to fill the Name and Phone number fields otherwise the CONFIRM button will not be active.