Orders can be rejected in Yorma depending on the situation for the rejection. A customer's order can be rejected if the notes added to the order are wrongly written or incomplete. In addition, a customer’s order can be rejected if they decide to cancel the order. To reject an order the cashier should follow the instructions below:

1. From the Menu bar, select Order Management.

   

2. On the Order Management screen, identify the order that is to be rejected. Every customer’s order has a unique number.

3. Select DETAILS.

   

4. The full details of the order will be displayed on the Order details screen.

5. Select REJECT.

   

6. A pop-up window will be displayed asking the user to confirm that the order is to be rejected.

   

7. Select CONFIRM if it is certain that the order is to be rejected. The order will be deleted from the list of orders in the order management platform.

Tips:

• Select CANCEL if the order should not be rejected.
• An order under the Completed status can not be rejected.